Who Are Are You Going To Fire Today?
[Video Transcription]: I want to ask you a really quick question. Who are you going to fire today? That’s right. Who are you going to fire today? You know, as a business owner, as a shop owner, there’s enough crap we have to deal with every single day that is out of our control. But the one thing we do have full control over is those that we are working with every single day and I’m talking about your customers. And I’m talking about your employees.
So look, it’s difficult enough, and you don’t want to have to set up that environment that makes it even that much more difficult. I mean bad employees and bad customers can make your life absolutely miserable. So it’s time to deal with it and get it out of your life and get to the point where you can actually enjoy the people that you’re spending your day with. You can’t allow it to continue.
So let’s start with picking which customers you’re going to fire and you do need to fire customers early and often. You know the people that I’m talking about is manufacturers, probably somebody that came to your mind right now that made you say “this is the guy that I need to fire right now and get them out of my life.”
Typically they are your pain in the ass people you have to deal with, the ones that bitch, moan and complain about everything regardless whether it’s warranted or not. You’ve got to get them out of your life get them out of your business and just take care of it. Do it today.
How To Go About Firing Auto Repair Customers
It’s real simple to get rid of a customer. Don’t advertise to them. Don’t send them any special. Don’t give them any incentive to come in and ruin your day. If you’re actively marketing to all of your clientele and you should all of your good clients help and make sure you want to get them off of that list and don’t let them see anything from from you that would make them want to come in to your shop.
The next thing is if they do happen to stumble upon your shop once again and causing your life to be that much more miserable. Raise your prices. Raise your price, put a special pain in the arse fee onto their bill. Pretty soon they’ll get the message. Now you don’t want to advertise this and you don’t want to fire a customer in such a way that they’re going to go and tell the world about you. And and lay the dirt about how what a crappy business they think you have. You can silently do it and just just hold firm on your prices.
Hold higher margins with those particular people because you’re gonna have to unless you do that they’re going to keep coming back again and again and again.
How To Go About Firing Auto Repair Employees
Now let’s talk about the employees. Firing an employee, I know, is very very difficult. It’s not the easiest thing to do if you’ve run a large business for a while. For many of us, getting rid of a customer or getting rid of an employee is a very difficult thing to do. But it needs to be done because some employees may carry a lot of drama with them. Some of them may be consistently underperforming or not doing what they’re supposed to be doing, or they’re causing so much drama that it causes you to lose business or lose other good employees.
Those people have to go. You have to look at this as investing a lot of your own blood sweat tears and then these people are actually causing you to lose money. They’re taking money right out of your pocket and you cannot allow that to happen. Now this is provided that you’ve done a good job in training them and they know what their expectations are. Too many people just don’t know what they’re supposed to do and you may not have been clear with them, and that’s the reason why they’re underperforming. Maybe you’ve been really bad at training them and if you’ve been bad at training them, well, it’s time to get better at training them.
You don’t want to lose a good employee because you failed at doing a good job telling them what they need to do. But, assuming you’ve done the training, assuming that you’ve had your talks with them, assuming they know exactly what’s expected of them, it is now time to let them go. It’s not easy. It’s not an easy decision. Or maybe it is an easy decision for you to let him go but it’s not an easy act to perform on in order to get rid of them. But it’s got to get done if you want to make your life that much more better. I’ll leave you with this little little thing that will kind of help you determine whether it’s time to let somebody go”
I had a mentor once that basically said, if you’re talking about that person all the time. If you’re thinking about that person all the time and what you’re thinking and talking about is not positive all the time, then it’s all negative. In other words, you’re basing bitching, moaning complaining to your spouse or yourself or to other people about this particular person whether it’s a customer or an employee. It’s time to let them go.